Welcome to Garden Haven Store’s FAQ page! We’re here to help you create your gardening paradise with ease. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly team at [email protected].
Products & Quality
What types of products do you offer?
We specialize in premium gardening essentials that blend beauty with functionality. Our curated collection includes Garden Stools, Garden Tools, Gloves & Garden Apparel, Kids’ Gardening supplies, and Potting Benches – everything you need to create your dream outdoor space.
Are your products suitable for beginner gardeners?
Absolutely! We’ve carefully selected our range to be accessible and enjoyable for gardening enthusiasts of all experience levels, from beginners to seasoned experts.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide from our base in San Antonio, Texas! However, due to logistical constraints, we’re currently unable to deliver to some remote areas and most Asian countries.
What shipping options do you offer?
We offer two convenient shipping options:
• Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after shipment. Includes tracking and insurance.
• Free Shipping: For orders over $50, shipped via EMS within 15-25 days after our standard 1-2 day processing period.
• Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after shipment. Includes tracking and insurance.
• Free Shipping: For orders over $50, shipped via EMS within 15-25 days after our standard 1-2 day processing period.
How can I track my order?
Once your order ships, we’ll send you tracking information via email so you can follow your garden essentials on their journey to your doorstep.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use industry-standard encryption to ensure your payment information remains secure and protected.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may return it within 15 days of receipt for a refund or exchange. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
We take great care in packaging our products to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage, and we’ll make it right.
Account & Order Management
How do I change or cancel my order?
Please contact us as soon as possible at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only accommodate changes if we receive your request before your order ships.
Can I modify my shipping address after placing an order?
Please contact us immediately at [email protected] if you need to change your shipping address. We’ll do our best to update your information before your order ships.
Contact Information
How can I contact customer service?
Our friendly team is always happy to help! You can reach us at [email protected]. We typically respond within 24-48 hours.
Where are you located?
We’re based at 2989 Todds Lane, San Antonio, US 78205, but we ship our gardening essentials worldwide!
Thank you for choosing Garden Haven Store to help create your outdoor sanctuary. We’re honored to be part of your gardening journey!